GET TO KNOW US
Why was NEMA established?
NEMA was established to provide aid in mitigation, preparedness, response and phase I of recovery. The purpose for establishing NEMA is for the promotion of good social, economic and environmental practices towards building disaster resilience.
What is NEMA?
NEMA serves as a coordinating agency for the commonwealth of the Bahamas which is an archipelagic region for all natural, man-made, and technological hazards. This organization works through collaboration of 14 Emergency support functions (ESFs) that are delegated to various categories. These include Transportation, Communication, Public Works and Engineering, International Assistance, Shelter Services, Relief and Supplies & Distribution, Health & Medical Services, Marine Search & Rescue, Urban Search & Rescue, Hazardous Materials Marine, Hazardous Materials Land, Food, Tourism, Volunteers and Animal Care
What are our goals?
The goals of NEMA include ensuring the safety of lives throughout The Commonwealth of The Bahamas, maintaining a structured method of response with clear communications during and after major incidents and providing assistance to communities in need.
We will be responsive to your needs and ideas and welcome your comments in order to help us improve our service. If you have a comment let us know by one or more of the following methods:
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Discuss the matter with a member of staff who will assist you or refer you to the appropriate officer.
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Write to, E-mail or phone the National Disaster Coordinator.
If you have a Complaint
There is a procedure to deal with formal complaints:
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When advised of a formal complaint the National Disaster Coordinator of NEMA will make every effort to contact you within 24 hours, and certainly within 3 working days.
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The National Disaster Coordinator will investigate your complaint and advise you of the outcome as soon as possible.
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If you are not pleased with our response, you may write to Secretary to the Cabinet and expect a full response within 14 days.
Checking our performance
We welcome you comments on how successful we are in achieving the standards set out in this Charter. We will:
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Monitor and evaluate our products and services against the standards we have set in this Charter, to see if we are meeting those standards.
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Formally review the standards set out in this charter at least once a year and adjust them in light of your comments, and informally review them during the year in response to ongoing changes.
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Publish the results of the review in our annual report.
Help us to improve this Charter
This Charter is being developed through a consultative process with our clients and staff. Your comments on how we might improve this Charter are important to us and we welcome your views on it.
We will use your comments to ensure that the products and services we provide are of the highest standard and that our Charter reflects this accurately. We appreciate your efforts to help us to serve you better.
